Northern Star Credit Union - Member Services

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If you have any questions or concerns regarding a new account or your existing account with Northern Star Credit Union, the quickest and easiest way to reach us is by filling out the form below.

Note: Telephone and E-mail changes can not be done via the internet. You must sign and fax/mail a letter requesting all changes to telephone and e-mail. Address changes may be done after logging into Home Branch, not via the form below.

First Name

Last Name

Account Number

Telephone Number

E-mail Address

Use the box below to let us know your concern.

Northern Star can also be reached by U.S. mail, telephone, or fax.

Mailing Address:

Northern Star Credit Union
5100 George Washington Hwy.
Portsmouth, VA 23702

Telephone Numbers:

757-487-3474

757-487-9415 (TelSTAR)

Fax Number: 757-487-9464

(800) 449-7728 To report a lost or stolen VISA Card (Credit or Check Card)

(800) 654-7728 For 24/7 balance inquiries on your VISA Credit Card

(888) 918-7313 For our VISA Security Department. They will contact you first if there is suspicious activity on your account.

(888) 918-7584 For questions regarding EZPay24 (Bill Pay service).

Northern Star employees will not give out balance information or transfer funds over the phone, by email, or over the internet because it is not possible to verify identity. If you wish to do either of these actions, you must visit a branch, call TelSTAR, or access your account through e-Branch